Cancellation Policy
Order Cancellation: Orders can be cancelled within 24 hours of purchase. Beyond this period, cancellations may not be possible as the order could be in the processing or shipping stages.
Cancellation Process: To cancel your order, please contact our customer service team at [[email protected]] with your order number and reason for cancellation.
Refund Policy: If an order is cancelled within the allowed time frame, a full refund will be processed to the original payment method. Refunds will be processed within 7-10 business days.
Non
cancellable Items: Customized or personalized items are not eligible for cancellation once the order has been placed.
Shipping Policy
Shipping Locations: We ship our products internationally. Please note that shipping times and costs may vary depending on the destination.
Processing Time: Orders are processed within 2-3 business days. Processing times may be longer during peak seasons or due to unforeseen circumstances.
Shipping Methods and Costs: We offer standard and express shipping options. Shipping costs are calculated at checkout based on the weight and destination of the order.
Delivery Time: Standard shipping typically takes 3-5 business days, while express shipping takes 2-3 business days. Delivery times are estimates and may be affected by external factors.
Tracking Information: Once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery.
Shipping Address: Please ensure that the shipping address provided is accurate and complete. We are not responsible for delays or losses due to incorrect addresses.
International Shipping: International orders may be subject to customs duties and taxes. These are the responsibility of the customer and are not included in the shipping cost.
Lost or Damaged Items: If your order is lost or damaged during shipping, please contact our customer service team at [[email protected]] for assistance.