REFUND AND RETURN POLICY
• Gmaa Creations wishes its customers the best shopping experience to enhance their lives.
Refund Policy
- Gmaa Creations is not responsible for any damage after the delivery of the products.
- An unboxing video is mandatory with the original packaging in case of claims on missing items / leakage / breakage or damage / incorrect product, which has to be made.
- In case of a refund to be claimed, kindly contact our customer care on +91 88266 35037 and Email: [email protected] with the necessary images and videos related to your claim with subject line “Refund For”.
- In case of a package being tampered / damaged / defected, kindly refuse to accept the package from the delivery partner on the spot.
- Contact the customer care team on +9188266 35037 and Email: [email protected] if the order is marked as delivered and is not received by the customer, within 3 days of the product being marked delivered. No refunds shall be made after this period.
- The amount of refund does not include the delivery charge as they are non-refundable by delivery partners.
- Any cash on delivery (COD) refunds shall be initiated to the bank account provided by the customer in the above manner within 4-7 working days.
- A claim of refund should be made within 24-48 hours of order delivery with the aforementioned details.
- If accepted, your refund may take upto 4-7 Working days to be credited from the day of refund acceptance by Gmaa Creations.
- Gmaa Creations will provide all the details with relevant screenshots along with the transaction ID once the refund is initiated.
Return Policy
Return Eligibility: Products can be returned within 24-48 Hours of delivery. To be eligible for a return, items must be unused, in the original packaging, and in the same condition as received.
Non-returnable Items: Certain items are non-returnable, including customized or personalized products, and items marked as final sale.
Return Process: To initiate a return, contact our customer service team at [[email protected]] with your order number and reason for return. Our team will provide you with a return authorization and instructions on how to send back your item.
Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. In such cases, we will cover the return shipping costs.
Refund Policy: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to the original payment method.
Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately at [[email protected]]. We will arrange for a replacement or refund, and cover the return shipping costs.
Exchanges: If you need to exchange an item for a different size or variant, please follow the return process and place a new order for the desired item. Exchanges are subject to product availability and Shipping Cost.
Proof of Purchase: All returns and exchanges require proof of purchase, such as an order confirmation email or receipt.
Processing Time: After the return is received and inspected, refunds will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Contact Information: For any questions or assistance with returns, please contact our customer service team at [[email protected]].